Kit Shipping and Sample Returns

Kit Shipping

• Shipping timeline for your order
• Shipping to two different addresses
• Update my shipping address

International Shipping

• Countries we service
• Tests available for order in New Zealand

Sample Returns

• Locating your return label
• How to label and register your sample
• How to - Return multiple samples with one return shipping label
• Sending your sample before the pre-test consult
• Has your sample been received?

Kit Issue

• Unable to register your kit
• Mistake in sample collection: next steps
• Incorrect date format on sample label: what to do
• Sample viability and storage