If you're based in New Zealand, your kit ships with a prepaid return satchel.
Follow the steps below to send your samples back to us for testing:
What's in your shipment
Collection kits and instructions (we send two sample collection kits per person - you'll need to provide two samples, ideally collected at different times of day)
A return shipping bag with a prepaid FedEx label and all required documents already attached
You'll also get a separate email from FedEx with your tracking number within 24 hours of your kit being dispatched.
What's in the document pouch
The clear pouch attached to your return satchel contains:
Prepaid return shipping label
Pro-forma invoice (3 copies)
Letter from Eugene
You don't need to fill in or sign any of these documents.
Returning your sample
Read carefully and follow the instructions in the kit QR code.
Place your samples back in the kit box, and then inside the return shipping satchel.
Do not seal the satchel until the driver has inspected the contents at pickup.
Book your FedEx pickup
Call FedEx on 0800 733 339 to arrange a pickup, quoting your 12-digit tracking number.
Occasionally, shipments may be held by New Zealand Customs or the Australian Department of Agriculture for inspection. If this happens, we'll let you know of any delays.
What happens next
We'll notify you once your samples have reached our partner lab. To avoid delays, make sure you've completed your profile details in your Eugene account and followed the collection instructions carefully.