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Sample Collection and Return Instructions

Collection instructions are available on your member portal and also detailed below:

Getting the best sample for testing

  • Rinse your mouth with water and avoid eating or drinking for at least an hour before collecting your sample.

  • On the day of swabbing, steer clear of foods that can affect your sample, like pineapple and citrus.

  • No smoking or vaping for at least an hour before swabbing.

  • Avoid kissing for at least an hour before swabbing.

  • Hold the swab by the cap - only the tip should touch your mouth.

Collect your sample

  • Open the package and remove the swab without touching the sponge tip.

  • Position the swab inside your left cheek where saliva gathers, between the inner cheek and bottom jawline. Swipe back and forth 10 times. Repeat on your right cheek.

  • Hold the tube upright to prevent the liquid inside from spilling. Unscrew the blue cap without touching the sponge.

  • Insert the sponge into the tube, and close it tightly. Gently mix 15 times.

  • Write your legal first and last name (no middle names), date of birth (Day/Month/Year) and date you collected the sample (Day/Month/Year) on the label provided. Use a pen (markers smudge).

    Note: For medicare Core or Couples test, ensure your first and last name matches your current medicare card.

  • If the label has an MRN field, leave blank.

  • Place the label around your swab tube carefully, just below the closed lid.

Return your sample

  • Place your tube in the sealed bag and back into the box or reply-paid envelope provided.

  • Peel off the tape protector and seal the box or envelope closed.

  • Reply-paid envelope or eParcel standard label affixed to the kit box: drop-off at any Australia Post red box, or at your local post office.

  • Express eParcel label affixed to the kit box: drop-off at any Australia Post yellow box, or at your local post office.

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