We ship within 1-2 business days from the moment you place your order. Sample collection kits are sent out from our Melbourne-based office on weekdays.
For Core & Couples Carrier Screening tests: kits are dispatched once onboarding has been completed.
Once your order has left our office, you will receive a notification with your tracking details. If you have not received your kits within one week, please contact us at [email protected]
Delivery times
:
Standard service: 3-7 business days
Express service: 1-3 business days
Reply-paid return: 3-7 business days
New Zealand: up to a week
All delivery times are subject to our third-party courier services operations.
For more information, please contact us at [email protected].