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  1. Eugene
  2. General

General

Sample collection

  • I forgot to write my details on the DNA sample tube. What do I do?
  • The sample tube has an MRN/RQ field - do I need to fill these in?

Shipping and logistics

  • My kits haven't arrived, what do I do?
  • Can I ship to two different addresses when I order a test?
  • I live outside of Australia - can I still do testing with Eugene?

General FAQs

  • I can no longer attend my appointment. What do I do?
  • What services do you provide?
  • Who are Eugene?
  • Why would I choose Eugene to be part of my carrier screening journey?
  • How does Eugene choose what tests to offer?
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