General

Sample collection

• I forgot to write my details on the DNA sample tube. What do I do?
• The sample tube has an MRN/RQ field - do I need to fill these in?

Shipping and logistics

• My kits haven't arrived, what do I do?
• Can I ship to two different addresses when I order a test?
• I live outside of Australia - can I still do testing with Eugene?

General FAQs

• I can no longer attend my appointment. What do I do?
• What services do you provide?
• Who are Eugene?
• Why would I choose Eugene to be part of my carrier screening journey?
• How does Eugene choose what tests to offer?