Sample collection kits are sent out from our Melbourne-based office on Mondays, Wednesdays and Fridays via Express Post. On average, they take three business days to arrive.
Once the kits have left our office, you will receive email notification from Australia post with a tracking number. You can use your Australia Post tracking number to obtain updates on the status of your kit. If you have not received your kits after one week, please let us know.