Skip to main content

How to cancel an order and request a refund

If you change your mind within 7 calendar days of purchase, we will process a refund minus a $49 administration fee. After 7 days, no refunds are available.

For Core test orders, we can cancel your test before your sample is shipped to the lab, but shipping fees are non-refundable. You can read our refund policy here

Did this answer your question?