Skip to main content

Unable to log in: email not found error

Here's why this might be happening:

  1. If you used Apple Pay or PayPal, your Eugene account will use the email address linked to that payment method.

  2. Your email address may have been misspelled during registration.

Still having trouble? Please share your preferred email address, full name, test details, and postal address here and a member of our team will update your account within 1–2 business days.

Did this answer your question?